Clarifications
Contact: +52 (55) 8880 9002
Email: aclaraciones@kapital.com
Specialized Unit for User Assistance (UNE)
Kapital makes the UNE available to its customers:
-
By phone: +52 (55) 5533 3335, extension 3308, or +52 (55) 5033 3308, Monday through Friday, from 8:30 a.m. to 5:30 p.m.;
-
By email: une@kapital.com; or
- https://kapital.com/recursos/une
-
In person: At our offices located in Mexico City, at Lago Zurich, No. 219, Piso 3, Col. Ampliación Granada, C.P. 11529, Alc. Miguel Hidalgo, Ciudad de México, Monday through Friday, from 8:30 a.m. to 5:30 p.m.
We kindly ask you to attach the signed claim letter, a valid official identification, and supporting evidence, if available.
CONDUSEF
With registered address at Insurgentes Sur 762, Colonia del Valle, Benito Juárez Borough, Postal Code 03100, Mexico City.
https://www.condusef.gob.mx
Phone: +52 (55) 5340 0999
Email: asesoria@condusef.gob.mx
CONDUSEF: The National Commission for Protection of Users of Financial Services (Condusef) is a government agency of the Mexican government that works as an advocate for users of any type of financial service in Mexico.