Contact us immediately if at any time you suspect a scam or fraud
KAPITAL LINE
Kapital Grupo Financiero in Mexico City and the metropolitan area 55 5033 3333, from elsewhere in Mexico 800 111 3334 ext.3333 and from the US and Canada +52 844 859 9078
CUSTOMER SERVICE
Kapital will never ask you for information about your passwords or other information through e-mail, text message or phone.
BY PHONE
- We will never ask for sensitive information like your PIN, TOKEN values or the security numbers of your cards
- We do not promote articles or products at preferential prices.
- Kapital will not contact you via robo-call
- We do not send alerts about alleged charges to your accounts.
BY WHATSAPP
- Kapital will never ask for personal information via chat.
- We do not send messages with links to download
- We do not sign you up or cancel your services via message
- Kapital will not ask you for confidential information on your account or cards.
BY SMS
- We will never ask for sensitive information like your PIN, TOKEN values or the security numbers of your cards
- We do not send messages with links to download
BY E-MAIL
- We will never request confidential information through links in e-mails
- Never download dubious-looking attachments or visit insecure sites.
- Never clink on a link you receive from a suspicious e-mail.
WEBSITES
- Our official website is kapital.com, and has security locks.
- Avoid visiting websites or e-mails that you don’t recognize.
- Install an anti-virus program that protects you from involuntary download of files that may jeopardize your information.
- Never share your personal or confidential data in chats on social network.
- Never enter online banking when connected via a public network.
