Specialized User Service Unit (UNE)
Kapital’s Specialized User Service Unit (UNE) is a communication channel designated to address clients’ and users’ inquiries, clarifications, and claims.
You may contact us:
- By telephone: +52 (55) 5533-3334, extension 3308, or +52 (55) 5033-3308, Monday through Friday from 08:30 to 17:30 hours;
- By email: une@kapital.com; or
- By visiting our offices in Mexico City at: Avenida Paseo de las Palmas No. 1005, Floor 1, Colonia Lomas de Chapultepec, Miguel Hidalgo Borough, Postal Code 11000, Mexico City, Monday through Friday from 08:30 to 17:30 hours.
We kindly request that you attach a signed claim letter, valid official identification, and any supporting evidence, if available.
Head of Kapital’s UNE: Erika Salgado Villanueva
CONDUSEF, which is domiciled in Insurgentes Sur 762, Del Valle, Benito Juárez, Zip Code 03100. Mexico City, mail:asesoria@condusef.gob.mx
Phone: 55 53 400 999
CONDUSEF: The National Commission for Protection of Users of Financial Services (Condusef) is a government agency of the Mexican government that works as an advocate for users of any type of financial service in Mexico.